“Client User” means an entity who has licensed the Service directly from ConnectWell, or sub-licensed it through an authorized ConnectWell sublicensor.
“Content” means the health and wellness information.
“End User” means a consumer, patient, member, employee, or other individual receiving access to the Services from a Client User.
“Service(s)” means collectively the Site and Content.
Information We Collect
We collect information on End Users’ usage of the Service. Usage Activity may include but is not limited to:
Terms you search for
Content you review
Categories within the Content that you spend time on
Views and interactions with Content
Activity from Client User that prompted views of Content
Frequency of use
For Client Users, we collect a client user contact name, email address, and similar identifying information so that we can better serve your organization with the Services to which your company has subscribed.
How We Use Your Information
To provide our Services
ConnectWell uses the information it collects about your usage to provide the Service and support the Service.
To maintain and improve our Services
ConnectWell also uses such information to evaluate, monitor, improve and enhance its Service and/or create new Services, including the features, functionality, performance and usefulness of the Service.
To communicate with Client Users
ConnectWell may use your name and email address to contact you regarding the Services to respond to requests for support.
We use this information to evaluate, monitor and improve the quality of our Service, to analyze trends, conduct benchmarking, and assess the impact of our Service and to promote the value, usefulness and impact of our Service.
How We Share Your Information
Except as described below, ConnectWell does not share, trade or sell information we collect about you and your usage.
Sharing of Anonymous De-identified Information
ConnectWell may share and disclose aggregate and/or de-identified information collected on you and your usage of the Service externally to third parties, including the public, in order to promote and market the Service and demonstrate the benefits, value, usefulness, outcomes, and performance of the Service. ConnectWell may also share and disclose collected information which it aggregates or de-identifies, along with its analysis and assessment of such information, externally to third parties, including the public, for the following purposes: informational, promotional, marketing, and client and customer benchmarking purposes. Such aggregated information is non-personally identifiable information.
In Response to Legal Process
It is possible that we may need to disclose personal information when required by law, such as responses to civil or criminal subpoenas, or other requests by law enforcement personnel. We will disclose such information only when we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, subpoena, or other legal process, or to exercise our legal rights or defend against legal claims. Unless otherwise prohibited by law, we will seek to notify affected users prior to sharing any personal information.
As Part of a Sale or Merger
We may disclose your personal information as part of a reorganization or a sale of ConnectWell. Any third party to which we transfer our assets will be required to use your personal information only as described in this Policy.
We work hard to protect you from unauthorized access, alteration, disclosure, or destruction of information we hold, and use the following measures:
We use encryption to keep your data private while in transit.
We review our information collection, storage, and processing practices to prevent unauthorized access to our systems.
We restrict access to personal information to ConnectWell employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Changes to this Policy
This Policy is current as of its posted effective date. We may update this policy from time to time and it is your responsibility to check back to review this site regularly for updates. If you have any privacy issues regarding any ConnectWell Service, please contact your sponsoring organization or email ConnectWell at firstname.lastname@example.org. If you contact ConnectWell about any privacy issues, you can expect a response from us within approximately 8 days.
Not for Use by Children
The Service is not intended for use by children. Children under the age of majority in their place of residence may use the Service only with the consent or supervision of a parent or legal guardian.
If you have any questions about this Policy or our privacy practices, you may reach us at any time by emailing at or by contacting us at:
P.O. Box 444
Pleasanton, CA 94566
Last updated: September 14, 2018