Privacy Policy


Welcome to ConnectWell’s Site. We provide health and wellness information to companies that subscribe to our services. We care about the privacy of our users and this Privacy Policy (the “Policy”) describes how ConnectWell, Inc. (“we,” “us,” or “our”) collects, uses, and discloses the information we obtain from you and about your use of our website.



By accessing and using the Services you agree to the terms of this Privacy Policy. Do not use the Services if you do not agree to all of the terms of this Privacy Policy.

If you are accessing ConnectWell Services through a website or portal hosted by an organization or hosting service that is not ConnectWell, the Privacy Policy of that organization's website, portal or hosting service will apply to your use and you should review it.

“Client User” means an entity who has licensed the Service directly from ConnectWell, or sub-licensed it through an authorized ConnectWell sublicensor.

“Content” means the health and wellness information.

“End User” means a consumer, patient, member, employee, or other individual receiving access to the Services from a Client User.

“Service(s)” means collectively the Site and Content.

Information We Collect

We collect information on End Users’ usage of the Service. Usage Activity may include but is not limited to:

  • Terms you search for

  • Content you review

  • Categories within the Content that you spend time on

  • Views and interactions with Content

  • Activity from Client User that prompted views of Content

  • Frequency of use

ConnectWell aggregates usage information of End Users to analyze, measure and assess user behaviors, trends and outcomes and the performance, usefulness, benefits and value of the Services. ConnectWell also aggregates information collected for the Service’s development and improvement purposes and to conduct and assess client and customer benchmarking activities. ConnectWell also uses information collected to prevent, detect and investigate fraud, security breaches, potentially prohibited or illegal activities and to enforce the ConnectWell Terms of Use for the Services, or other applicable policies.

For Client Users, we collect a client user contact name, email address, and similar identifying information so that we can better serve your organization with the Services to which your company has subscribed.


ConnectWell uses various data collection tools such as cookies, web beacons, server logs and other tools to understand website user behavior and preferences, improve our website users' experiences, and manage our content. Cookies are text files that contain pieces of information that a website transfers to an individual's hard drive for record-keeping purposes. A cookie is created when an individual views or uses the Service. The ConnectWell server uses cookies to capture user movement on the site. These are persistent cookies, which remain on your computer to allow ConnectWell to identify your browser, but they are not used to identify you. ConnectWell cookies are stored only on your computer, and ConnectWell does not trade, or sell any individual-identifying information generated from cookies. Web beacons are transparent graphic images located on pages of the ConnectWell Service. Web beacons allow ConnectWell to capture the actions of website users as they move from page to page. This helps us understand how people navigate through the ConnectWell Service.

How We Use Your Information

To provide our Services 

ConnectWell uses the information it collects about your usage to provide the Service and support the Service.


To maintain and improve our Services

ConnectWell also uses such information to evaluate, monitor, improve and enhance its Service and/or create new Services, including the features, functionality, performance and usefulness of the Service.


To communicate with Client Users

ConnectWell may use your name and email address to contact you regarding the Services to respond to requests for support.


Use of cookies 

We use this information to evaluate, monitor and improve the quality of our Service, to analyze trends, conduct benchmarking, and assess the impact of our Service and to promote the value, usefulness and impact of our Service.

How We Share Your Information

Except as described below, ConnectWell does not share, trade or sell information we collect about you and your usage.


Sharing of Anonymous De-identified Information

ConnectWell may share and disclose aggregate and/or de-identified information collected on you and your usage of the Service externally to third parties, including the public, in order to promote and market the Service and demonstrate the benefits, value, usefulness, outcomes, and performance of the Service. ConnectWell may also share and disclose collected information which it aggregates or de-identifies, along with its analysis and assessment of such information, externally to third parties, including the public, for the following purposes: informational, promotional, marketing, and client and customer benchmarking purposes. Such aggregated information is non-personally identifiable information.


In Response to Legal Process

It is possible that we may need to disclose personal information when required by law, such as responses to civil or criminal subpoenas, or other requests by law enforcement personnel. We will disclose such information only when we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, subpoena, or other legal process, or to exercise our legal rights or defend against legal claims. Unless otherwise prohibited by law, we will seek to notify affected users prior to sharing any personal information.

As Part of a Sale or Merger

We may disclose your personal information as part of a reorganization or a sale of ConnectWell. Any third party to which we transfer our assets will be required to use your personal information only as described in this Policy.


We work hard to protect you from unauthorized access, alteration, disclosure, or destruction of information we hold, and use the following measures:

  • We use encryption to keep your data private while in transit.

  • We review our information collection, storage, and processing practices to prevent unauthorized access to our systems.

  • We restrict access to personal information to ConnectWell employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Changes to this Policy

This Policy is current as of its posted effective date. We may update this policy from time to time and it is your responsibility to check back to review this site regularly for updates. If you have any privacy issues regarding any ConnectWell Service, please contact your sponsoring organization or email ConnectWell at If you contact ConnectWell about any privacy issues, you can expect a response from us within approximately 8 days.


Not for Use by Children

The Service is not intended for use by children. Children under the age of majority in their place of residence may use the Service only with the consent or supervision of a parent or legal guardian.

Contact Us

If you have any questions about this Policy or our privacy practices, you may reach us at any time by emailing at or by contacting us at:


ATTN: Privacy Policy Issues

P.O. Box 444

Pleasanton, CA 94566

Last updated: September 14, 2018